Refund & Cancellation Policy

You can cancel an order for a full refund only if the restaurant hasn't started preparing it yet — usually within a couple of minutes of placing the order. Once the restaurant accepts and starts preparing your order, cancellation may no longer be possible, or may only be partially refunded to cover the restaurant's cost.

If a restaurant is unable to accept your order (closed, out of an item, etc.), it's cancelled automatically and refunded in full.

• Your order never arrived.
• You received the wrong order or missing items.
• The food arrived damaged, spoiled, or unsafe to eat.
• The restaurant cancelled after accepting the order.

• You simply changed your mind after the restaurant started preparing the order.
• The order couldn't be delivered because no one was available at the address provided.
• You didn't like the taste — this is a matter for restaurant feedback rather than a refund, unless the item was materially different from what was ordered.

Open the order in the app and tap "Report an issue," or email support@zaavo.co.in with your order ID and a description of the problem, within 24 hours of delivery.

Approved refunds are issued to your original payment method and typically appear within 5–7 business days, depending on your bank or payment provider.